It System Administrator

Role Overview: Role Responsibility: 1. User Support •Receive, document, and prioritize issued tickets from IT help desk system, and help ASC/OSMC/ADC staff in the use of existing applications or services. •Attending user call and sorting IT technical issues by answering queries about hardware/software and applications.•Receive and document bug reports. Collect and document requests for change request.2. IT Administration•Bring an application back to its original functionality before the problem arises. This may include a permanent fix or a temporary work around until a permanent fix is found.•Fix bugs, retrieve functionality after abnormal program terminations•Complete root cause analysis3. System/ Application Enhancement:•Modify the functionality of existing applications (Danaos, Orion, eBMS).•Apply new functionality via the vendors and fulfil monitoring requirements.•Enhance run-time efficiency. Modify applications based on new releases of hardware or software when needed.Qualifications:•Bachelor's Degree in Information Technology, Computer Engineering, Computer Science, or similar bachelor's degrees•At least 3 years of experience and strong knowledge in server administration, network fundamentals, firewall system•Excellent troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide immediate effective solutions•Familiarity with Danaos, Orion, eBMS, ASC, OSMC, ADC•Strong communication skills and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.Work Setup: Hybrid Setup; Night ShiftWilling to work in McKinley, Taguig, as necessaryCan Start ASAP