It Support Specialist

Onsite | Graveyard shift | Pavia, Iloilo CityQualifications:Bachelor's graduate of IT, Computer Science, or related programs1 to 5 years of Proven Experience with macOS, Linux OS, and Windows Operating SystemsKnowledgeable in Slack and JiraHas excellent problem-solving skills and is a quick learner.Thrives on sharing knowledge and collaborating with team membersEnthusiastically offers assistance to the team and oversees the tasksProactively identifies opportunities for workflow enhancementOperates with security as a primary focus.Dependable and has a strong sense of ownership of their work and their team's work.Amenable to work onsite and graveyard shift scheduleJob Responsibilities:Place priority on the employee experience by approaching the onboarding and offboarding processes with a white-glove mindset.Independently own and drive multiple IT projects and deliverables for the team.Manage, process, and solve requests that come through Slack, Atlassian Assist, and Jira Service Management ticketing system, adhering to SLA requirements for responses and resolution of tickets.Manage and support Apple, Windows, and Linux operating systems, MDM, and software.