1. Responsibilities include responding to technical issues / Incident Management of the internal customers in the area of PCs and Server Hardware, LAN, WAN, Operating systems, VOIP telephony, configuration issues, deployment of large no of PCs in a call center2. In all Severity 1 / 2 (related to production) issues, interfaces with different groups (e.g. SPOCs, Help Desk, Network, Server, Voice Teams etc.) to get the resolution for a particular problem3. Unattended installation of Workstations/Laptops using SOE Images ( on Daily basis at least 3-4 new laptop installation & 6-8 Desktop installation is carried out)4. Implement RFCs which are assigned by Change Management Team / SDO and update implementation status.5. Would be closely interacting with internal process / audit team in order to achieve the desired objectives and implement process improvements6. Adhoc requests for changing Network connectivity in training room for various trainings & promotion level assessments as per Business & HR requirement.7. "Review and Coordinate with Asset team to address hardware spare requirements.8. Arranging / Managing hardware spares for out of warranty systems.9. Backup Tape Mounting from Chub room to Server Room and vice versa.10. COB setup and support as per the COB Calendar & notification from Central BCP Team.11. Enable Business in their BCP testing12. Remote Support for International visits (Laptop users)13. Desktop Sweep Activities as per the standard review cycle.14. Working on VTM noncompliance points (EEPC, EPO, SCCM, AV, DLP, Zscaler patch updates for machines that are not patched through SCCM & SEPM server centrally).15. Co-ordinate with Internal Domain Teams for various activities EOSL replacement, IOS upgrade, BCP, IE 11 & Google Chrome, Edge browser deployment, New SEPM/DLP client testing & deployment etc.16. Annual Power maintenance support17. SPOC for multiple activities (Zscaler, Compliance)18. New Project implementation & Feasibility checks for new business, ramp up & seat reconciliation.19. Software & Hardware Reconciliation20. Call log with authorized vendors for problem resolution of warranty desktops/laptops.**QUALIFICATION**:- Graduate of any related computer or technical courses- At least 2 years experience as technical support- Amenabe to work onsite in BGC, Taguig**OTHER**:- Consultancy & Employment contract. Subject for extension and regularization.- Working schedule: Monday - Friday (Shifting schedule)- Work location: BGC, Taguig City**Note**:Please attach updated resume.**Salary**: Php20,000.00 - Php25,000.00 per month**Benefits**:- Opportunities for promotion- Promotion to permanent employeeSchedule:- 8 hour shift- Holidays- Monday to Friday- Overtime- Shift system- WeekendsSupplemental pay types:- 13th month salary- Commission pay- Overtime payAbility to commute/relocate:- Taguig City: Reliably commute or planning to relocate before starting work (required)**Education**:- Bachelor's (preferred)**Experience**:- Technical support: 2 years (preferred)Shift availability:- Day Shift (preferred)- Night Shift (preferred)- Overnight Shift (preferred)
