It Service Desk & Support-Cebu

DUTIES AND RESPONSIBILITIES- Responsible for the installation, set-up, maintenance, troubleshooting, repair and back up of laptop, desktop,printer, biometrics device and CCTV.assistance and support.- Identify, analyze, gather information, resolve, route, and/or appropriately escalate user issues and conductfollow-up to ensure proper actions and resolutions were taken.- Run diagnostic programs, analyze and record results for appropriate action.- Create or record requests, update, monitor, manage and close tickets/cases in incident management orticketing tool.- Backup, reimage, reformat and restore laptops and desktops.- Assist in canvassing of IT materials, equipment and licenses as required by the business units and coordinatewith suppliers and vendors if necessary.- Maintain and update records, IT asset inventory lists, CIT request forms, acknowledgment receipts,agreements, delivery receipts, etc.- Actively participate in the status meeting to communicate progress and escalate risks and roadblocks.- Prepare training materials and provide assistance in conducting the training to users or other members ofthe team.- Responsible for the information security within the company by protecting confidential information fromunauthorized access, ensuring the integrity of the information and information system, taking appropriatemeasures to manage security risks and following and complying with the laws, legislations and terms ofcontracts.- Perform other duties as assigned, if necessary.III. QUALIFICATIONSA. Minimum Education- Graduate of Computer Science or equivalentB. Minimum Experience/Training- With 2 to 3 years relevant experience in IT support- Familiarity, knowledge and some experiences with the following is an advantage:- Laptop, desktop and printer troubleshooting, repair and backup- CCTV cameras and video storage- IP phones and multimedia- Network switches and routers- Biometric devices- TeamViewer, Webex and remote desktop- VPN client and endpoint protection (Anti-virus)