It Service Desk Analyst

**JOB RESPONSIBILITIES**- Responsible for the Management and resolution of the full service desk cycle.- Provides first level support to users for first contact resolution on reported service incidents- To provide Level 1 technical support for all hardware and software related incidents and request.- To escalate incidents and requests to other 2nd / 3rd Level support teams both internally and externally to 3rd party suppliers in a timely manner.- Responsible for timely resolution of IT service provider such as hardware, software and other services related to I.T.- Act as liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with end users during the problem resolution process.- Ensure that all customer requests are recorded accurately.- All actions undertaken to resolve or escalate these requests will also be recorded accordingly.- Responsible in administration and validation status of IT hardware and software:- Deployment or replacement- Warranty concern and issues- Asset IT inventory- Responsible for the basic technical management of the IT service operations.- Undertake other duties that are within the general scope of the post, as required by the Service Desk Lead or the Management.**JOB QUALIFICATION**:- Graduate of Bachelor's Degree in Major in Information Technology, Computer Science and Computer Engineering.- At least 1 year practical experience in an IT Support role (Preferably in Service Ticket) **OPEN FOR FRESH GRAD**:- Strong analytical and planning skills**Job Types**: Full-time, Permanent**Benefits**:- On-site parkingSchedule:- 8 hour shift- Day shiftSupplemental Pay:- 13th month salary