It Manager

Job Description:
Manage the network infrastructure of the head office and remote stores Ensure smooth operations of the internal servers, routers, VPN, computers, PABX, CCTV, email/web services, etc. Manage a support team to handle post-sales support to customers Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency Manage the team and individual performance, technical and skills development Updated with new developments in the field of Information and Communication Technology Minimum Qualifications:
Candidate must possess at least Bachelor’s/College Degree in Computer Science/Information Technology or equivalent At least 3-5 years of working experience in the related field is required for this position. Experience leading and developing a support team Able to juggle priorities to meet deadlines without cutting corners Follow up on and take responsibility for unresolved issues or escalations Experienced and conversant in Service Level Agreements and Operational schedules Technical understanding of Network Administration, CCTV, hardware troubleshooting, Virtualization Platform (Citrix) and VPN solutions Experience in MSSQL, MySQL, PHP, ASP Able to work on own initiative to develop the team Willing to work in Manila