It Helpdesk Agent

Job Description Job Responsibilities: Perform desktop, printing and peripherals support
1st/2nd level support and resolution, whether on-site or from the office, to technical issues involving desktop clients, standard and client applications, and hardware issues
1st level Opera Helpdesk Support (PMS, Rates, Interface, User Management etc.)
Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
Manage Windows 7, 8 & 10, MS Office Applications, network connectivity, printer mapping etc.
Manage email messaging configurations and troubleshooting issues for Outlook
Manage desktop hardware troubleshooting and diagnosis
Comprehensive documentation of all support calls.
Knowledgeable on different IT Technologies where continuous learning in the work field is expected
Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;
Monitors and responds appropriately and timely to all emails sent to the IRT distribution.
Perform administrative and other tasks as deemed necessary? by the Help Desk Team Lead
Adhoc duties as assigned
Job Requirements:
Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information
Candidates with minimum 2 years of relevant Helpdesk/Service desk Analyst experience
Candidates with minimum 2 years of relevant desktop experience are preferred
Technology, Engineering (Computer/Telecommunication) or equivalent
Strong knowledge of LAN/WAN technologies such as TCP/IP networking
Knowledge with Windows operating systems (Windows XP, Windows Vista, Windows Server 2003/2008/2012)
Excellent interpersonal and communication skills