It Admin/Helpdesk

JOB DESCRIPTION: Act as POC for any issues or request Act as a subject matter expert for IT systems, applications, and tools. Provide expert-level technical support and troubleshooting for complex IT issues across hardware, software, and network systems. Analyze, diagnose, and resolve advanced issues and escalated tickets (hardware and software). Collaborate with other Teams to resolve issues Work with third-party vendors and solution providers as directed. Develop and maintain technical documentation, knowledge base articles, and standard operating procedures. Assist team with their projects Monitor network performance and troubleshoot network issues to ensure optimal uptime and performance. Perform regular network maintenance tasks, such as software updates, patches, and firmware upgrades QUALIFICATIONS: Strong knowledge of Microsoft 365 technologies Strong understanding of Azure Active Directory Strong understanding of security and compliance Proficiency in supporting Office 365 applications Can work on a night shift schedule and can work onsite in IT Park, Cebu Well-experienced in PowerShell scripting 2+ years experience in a relevant role Knowledgeable of the ITIL process Strong verbal and written communication skills Intermediate knowledge of switches and firewall SKILLS: Microsoft 365 (Azure Active Directory, Compliance, Exchange, Security, SharePoint, Teams, Viva Engage and Endpoint Manager). Intermediate knowledge of PowerShell Dynamic 365 Customer Service (Ticketing System) Cisco switches and firewall WE OFFER: Competitive salary Fixed weekends off HMO with 1 free dependent upon hiring and 50% off for additional dependent/s Life insurance upon hiring Government-mandated benefits 3 months probationary contract to a permanent position Paid Leave credits Birthday Leave Credit Free Birthday cake on your birthday! Paid external training/ seminars for CPD units Perfect Attendance Incentives (Monthly, Quarterly, Annually) Monthly Hero Awardee Incentives Night Shift Differential Pay Free polo shirts and jacket Company events (Christmas party, Teambuilding, Birthday Bash) Career growth and learning Good working environment