Instructional Designer

Training & Development (Human Resources & Recruitment)
Conduct periodic and case-to-case training needs assessment to address key performance indicators (KPI) or process-related gaps Propose learning solutions based on characteristics of target learners, learning environment, existing materials, and factors related to the training needs Utilize the company's existing and emerging technological capabilities Create a project execution plan using templates provided such as work breakdown structure (WBS), Gantt chart, etc. Design and Development
Design the curriculum outlining the overall and daily learning objectives to meet the company's goals Develop storyboards based on learning objectives Choose learning methodologies like gamification and scenario-based learning to meet identified learning objectives Curate, design, and develop content and activities to promote a positive learning experience to its audience Create branded templates for existing materials such as job aids, one-pagers and huddle guides Design assessments and certification to validate knowledge and skills acquired during training Create a learning evaluation plan to assess the level of achievement, and create recommendations on whether to continue, discontinue, or scale up the training solution Implementation and Knowledge Management
Promote collaboration and partnerships among all different stakeholders in Quality, Training, and Operations to complete instructional projects Ensure users get access to the completed materials by uploading them on TMS and other company approved file-sharing platforms Evaluate and redesign existing materials whenever necessary Report utilization of materials within the duration of project timelines Conduct Train-the-Trainer sessions and walkthroughs of the curriculum and developed materials to align the delivery method with the learning goals Project Management
Coordinate internal and external stakeholders for streamlined planning, designing, implementation, and evaluation of instructional design projects Ensure all tasks and project deliverables are executed and submitted on time, within the scope, and by the proper POCs Communicate all project-related updates to all stakeholders Education/Experience: Bachelor's Degree in related fields, preferred 4 years related experience or equivalent combination of education and experience in a call center environment Knowledge and skills in: ADI model Experienced in content writing Training needs analysis, methods and procedures Processes and standards for planning and implementing instructional design and development Instructional technology media and materials development and implementation principles Learning theory, knowledge of Manger's instructional objectives and Bloom's taxonomy, mandatory Instructional strategies, curriculum standards and assessments Process mapping and visual display design principles Excellent written and communications skills, mandatory Must have proficiency with various software application programs including MS Office Prior experience in adult classroom instruction and curriculum design Prior customer service or call center environment experience Knowledge of creative training techniques, adult learning, and accelerated learning Ability to analyze data and ascertain needs, linking training and design to performance and operational processes Thorough knowledge of technical business environment for one or more products or processes Possesses a collaborative working style and the ability to work independently and in a team environment Highly organized and detail oriented Ability to meet project deadlines Ability to work with and lead a team Ability to work a flexible schedule Your application will include the following questions: What's your expected monthly basic salary?
Have you worked in a call centre before?
How many years' experience do you have as an instructional designer?
Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.
Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.
Capitalizing on Our Core Strengths
Our singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.
At IBEX Global our mission is to build the industry's most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world's leading organizations.
We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:
INTEGRITY
Our integrity ensures our credibility. Honor your commitments and take ownership of your actions. Our words and deeds are truthful and reliable.
RESPECT
Treat others the way we want to be treated and create a culture of mutual appreciation, regard and value. Act towards others with dignity and help one another succeed.
TRANSPARENCY
Clear, candid and open communication must drive all interactions. Transparency makes our actions understood, creates reliability and fosters collaboration. We maintain and encourage straightforward dialogue with our employees, clients and stakeholders.
EXCELLENCE
Strive for excellence in all that we do. Take great pride in your work as each employee's contribution is vital towards delivering exceptional customer service to our clients. Provide this extraordinary experience and reward superior performance.
Solutions for Global Business Needs
Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.
Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.
Capitalizing on Our Core Strengths
Our singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.
At IBEX Global our mission is to build the industry's most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world's leading organizations.
We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:
INTEGRITY
Our integrity ensures our credibility. Honor your commitments and take ownership of your actions. Our words and deeds are truthful and reliable.
RESPECT
Treat others the way we want to be treated and create a culture of mutual appreciation, regard and value. Act towards others with dignity and help one another succeed.
TRANSPARENCY
Clear, candid and open communication must drive all interactions. Transparency makes our actions understood, creates reliability and fosters collaboration. We maintain and encourage straightforward dialogue with our employees, clients and stakeholders.
EXCELLENCE
Strive for excellence in all that we do. Take great pride in your work as each employee's contribution is vital towards delivering exceptional customer service to our clients. Provide this extraordinary experience and reward superior performance.
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