WHO WE ARE: RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns. We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration. ABOUT THE TEAM:The Real Page Implementation Team is responsible for bringing on new clients and implementing RealPage products for new and existing clients. Every individual on the team plays an important role in the success of the client implementation processes. We are successful as a team when our clients are successful.WHAT YOUâLL DO:PRIMARY RESPONSIBILITIES:- Manage multiple client implementations simultaneously- Manage implementation appropriately to meet release dates- Provide superior customer service to all customers- Perform system setup and configuration ensuring accuracy of implementations- Maintain advanced knowledge of each product for which they are responsible- Interpret and understand client business requirements- Assist in determining best practices for setup and configuration to achieve desired result- Conduct reviews to confirm acceptance of data and configuration- Maintain accurate records of all communications- Update activity records timely and accurately to ensure accurate reporting and client billing- Manage defect or problem resolution to drive implementations to completion- Notify management of any complications, missing data or system defects that might delay the implementation- Identify and assist development with resolution and enhancements to workflow, scripts, or system defects- Resolve issues and answer questions from customers- Collaborate regularly with other departments to improve processes or proceduresREQUIRED KNOWLEDGE/SKILLS/ABILITIES:- Minimum of 1 to 3 years' experience in Implementation- Must be detail oriented with strong organizational and analytical skills- Excellent analytical abilities to grasp the key points from complicated details- Advanced knowledge of Excel- Outstanding verbal and written communication skill- Experience creating automated or long-term solutions for daily processes and problems- Ability to support various departments and users researching complex underlying data- Flexibility to work in a team environment but also own individual projects with deadlines- Excellent analytical abilities to grasp the key points from complicated details- Advanced knowledge of Microsoft Office products- Excellent verbal and written communication skills- Must be able to multi-task, work in high paced and deadline driven environment- Must be able to effectively communicate with external customers and internal business partners- A results-oriented individual who thrives working in a fast-paced environment- Ability to work overtime as needed to ensure deliverables are met- Familiarity with SharePoint and Salesforce- Must be willing to work in a Fixed Night Shift Schedule- Must be flexible in terms of work arrangement (Work From home, Work on Site or Hybrid Set up)PREFERRED KNOWLEDGE/SKILLS/ABILITIES:- Assocaites or Bachelor's degree- Minimum of 1 to 3 years' experience in Implementation- Must be detail oriented with strong organizational and analytical skills- Excellent analytical abilities to grasp the key points from complicated details- Advanced knowledge of Excel- Outstanding verbal and written communication skillWHAT WE OFFER:At RealPage, we're always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
