About Company Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client's brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.
Job Overview The Human Resource Generalist participates and helps to manage all aspects of the employee experience within their assigned area of responsibility. This role reports to the HR Manager and provides consultative support to local operations and support function management. This role is also a primary point of contact for local employees and will be focused on creating excellent employee experiences.
Responsibilities and Duties Assists the HR Manager with overseeing and facilitating all HR activities within the assigned area of responsibility for the company Oversees, at the direction of the Human Resource Manager, administrative hearings, investigations and other employee relations-related matters Supports Managers, Site Directors and other Company leaders in the enforcement of all company policies and procedures Facilitates and manages all assigned processes and procedures as determined by the HR Manager (onboarding, offboarding, HRIS maintenance, payroll interfacing activities, etc.) Participates in new employee orientations and ensures the complete communication of all HR-related materials and information Ensures company policies are administered fairly and consistently Provides excellent customer service to employees on all HR-related matters that are presented to them At the direction of the HR Manager, may conduct employee investigations Assist with local benefits administration and assist in facilitating annual enrollment Perform processes and ensure accurate maintenance of employee files in the HRIS Support HR Manager related to all organizational changes Attend team meetings when appropriate and create strong relationships between Company and employees Assist with government inquiries and requirements Coordinate with internal departments to ensure that all assigned processes are completed accurately and timely Assist HR Manager with work verifications, work letters and any other request that may come from employees or outside entities Other HR-related duties as assigned by management Required Knowledge and Skills Excellent oral and written communication skills Ability to multi-task to complete tasks in a timely manner Excellent organizational and prioritizing skills Strong follow-up skills with attention to detail Excellent customer service and positive interpersonal skills The ability to work and collaborate with employees at all levels Strong analytical and problem-solving skills Ability to work in high-pressure, fast pace environment Ability to work flexible hours with the possibility of working outside of contractual hours Ability to maintain a high degree of confidentiality Ability to stay cool and collected in emergency situations Education/Experience · 2 to 4 years of previous HR support experience
