Job Description:
KEY ROLE RESPONSIBILITIES: Delivering high quality and consistent HR service to employees and managers. Providing timely and efficient HR and recruitment administration support to HR colleagues, line managers, and external candidates. He/she will do this by:
Providing high quality, consistent HR administration support to managers, employees, and outside parties, within agreed parameters in order to maximize their efficiency, effectiveness, and confidence. Administering HR and recruitment administration activities within agreed procedures, standards, and timescales, as defined by the HRSS Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s). SPECIFIC RESPONSIBILITIES: TRANSACTIONAL HR ADMINISTRATION Payroll and Benefits administration to include processing starters, leavers, employer and employee driven changes, incremental rises in a timely and efficient manner. Ensuring employee records, both paper-based and electronic, are up to date and accurate. Ensure that all employee data is entered in SAP in a timely, accurate and consistent manner. Action workflow requests in a timely and consistent manner. Monitor adherence by all staff and managers to all HR related policies, standards, and processes, highlighting non-conformance to the HR Shared Services Manager or other members of HR. CUSTOMER RELATIONS Deliver quality and professional service to all customers. Respond and resolve where possible routine customer service inquiries, issues, and complaints; escalating as appropriate to the HR Shared Services Manager. Escalate requests for HR advice to relevant HR Business Partners and Advisors in a responsive, timely and efficient manner. To establish a positive rapport with colleagues and customers and to ensure information is communicated clearly and appropriately. GENERAL ADMINISTRATION To treat all information as strictly confidential and to only discuss matters with the relevant persons. To comply with Transcom’s policies and procedures regarding the operation of services and the employment of staff, whilst actively promoting the principles of equal opportunities and working in a manner that maintains a safe, healthy and supportive environment. To carry out any other duties as needed. QUALIFICATIONS: Demonstrable HR Administrative experience, preferably within a shared service environment Working knowledge of HR policies and procedures Strong interpersonal skills and customer focus Excellent written and verbal communication skills Preferably with ADP, Kronos, SAP, and US Payroll background REQUIREMENTS: Candidate must possess at least a Bachelor's/College Degree, Human Resource Management, Business Studies/Administration/Management, Marketing, Psychology or equivalent. At least 1 year(s) of working experience in the related field is required for this position. Applicants must be willing to work in MANDALUYONG Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent. Minimum Qualifications:
Strong analytical and planning skills; Good communication and presentation skills; Excellent problem-solving skills; Preferably with ADP, Kronos, SAP, and US Payroll background
