Job Description Interact with all employee types at various levels on a range of topics and/or issues requiring strong attention to detail.
As an HR Specialty Service Professional, you will be responsible for delivering a best in class, simplified and personalized experience to current and former employees in support of their HR needs. You will be required to adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day. As part of your daily duties, you will interact with all employee types at various levels on a range of topics and/or issues (sensitive, routine, etc.) requiring strong attention to detail.
Job Responsibilities Responsible for the management of leave of absence and/or reasonable accommodations inquiries. Handle requests according to regulatory and internal guidelines, within case management tool. The case manager will be responsible for the end to end case management and employee experience. The case manager will engage with appropriate aligned partners when necessary. The case manager will be the main contact as it pertains to the management of the request and related downstream impacts. Makes routine decisions independently and takes proper actions based on experience within the limits of policy, procedures utilizing the appropriate resources. Handles difficult situations when dealing with employees, HRBAs, managers and internal partners. Knowledge regarding company policies and procedures with the ability to apply that knowledge while having a working understanding of regulatory requirements (i.e. ADA, FMLA, etc.) May support peer coaching, testing and other functional activities as assigned Required qualifications, skills and capabilities: At least 2 years of case management or claims administration experience in an employee facing role Strong organizational skills/detail oriented Strong verbal, written communication and interpersonal skills with a customer obsessed mindset Possess strong analytical skills including attention to detail, high level of accuracy and problem-solving skills Ability to work in a team environment and collaborate with colleagues across multiple teams and levels Respect for confidentiality of information Intermediate understanding of absence management/accommodations process preferred Must be able to work flexible hours Monday through Friday Must be able to work overtime and weekends to support business needs Internal Application Eligibility Requirements TENURE :
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE: Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.
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In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
