Willis Towers Watson970 reviews-Willis Towers Watson970 reviewsRead what people are saying about working here.ManilaThis role falls under the Manila Global HR Services (GHRS) delivery team and is part of the Human Resource Line of Business. It will provide offshore Workforce Administration and Talent Acquisition processes support within the Willis Towers Watson corporate function
The Role
Performance Objectives:Client Focus:
Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics.
Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
Assists with maintaining accurate employee records including associate personal files
Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Teamwork:
Follow the defined processes in GHRS.
Co-operate on focused process efficiency, monitoring of workload and the implementation of the improvement projects.
Identify the potential for better team efficiencies and agree with the leader on their implementation.
Integrity:
Fully responsible for keeping employee data accuracy and privacy.
Facilitate correct data entry for the new hires and keeping the data records for the existing employees and putting the changes to the HRIS.
Respect:
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas.
Enrich the processes and the value added services for the internal customer.
Excellence:
Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.
Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics.
Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
Assists with maintaining accurate employee records including associate personal files
Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Teamwork:
Follow the defined processes in GHRS.
Co-operate on focused process efficiency, monitoring of workload and the implementation of the improvement projects.
Identify the potential for better team efficiencies and agree with the leader on their implementation.
Integrity:
Fully responsible for keeping employee data accuracy and privacy.
Facilitate correct data entry for the new hires and keeping the data records for the existing employees and putting the changes to the HRIS.
Respect:
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas.
Enrich the processes and the value added services for the internal customer.
Excellence:
Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.
The Requirements
Bachelor’s Degree
Strong experience in an HR Shared Service Centre is preferred.
Prior experience in using Taleo and/or Oracle will be preferred.
Strong written and verbal communication skills.
Ability to plan and prioritize workload.
Ability to use own initiative but work under instruction as required.
Ability to work as part of a team and alone with a ‘can do’ attitude.
Maintain good working relationships with colleagues across HR.
Ability to provide a high standards of customer care.
Methodical and organized approach.
Quick Learner and self-motivated.
Flexible and Adaptable to Changes.
Working knowledge of Excel and Word will be preferred.
Willing to be assigned on rotating shift and in North America hours College degree
