The RolePURPOSE:
*Support HR Ops and employees on HR matters
*Support HR Ops to Employees and follow up support as necessary
*Liaises with HR Ops Sr to get input on complex cases in order to provide informed guidance
*Learn about local legislation, policies and rules and work with other in HR Ops in Local HR to develop that knowledge
ACCOUNTABILITIES:
*Support HR Ops to employees and line managers
*Provide seamless end-to-end resolution of HR queries to employees.
*Collaborate with and support global/local HR Business Partners and Consultants with change initiatives.
*Support Local HR team on HR matters
*Support to employees through analysis of data from Workday and other HR Systems
*Responsible for delivering great employee experience through pro-actively addressing employee and line manager needs
*Establish strong working relationship with colleagues in country and to ensure the team can effectively partner when situation require
Skills & Requirements:
*Ideal candidate to have proven experience in effective supporting with a range of stakeholders/business partners
*Candidate to have solid understanding of how HR adds value to the business, supporting employees with HR related matters, ideally experienced business facing roles in the past
Skills:
*Diagnostic and investigation skills
*Advocacy and inquiry - able to ask quality questions
*Problem solving and decision-making skills
*Skills in having effective contracting conversations with the ability to manage expectations
*Partnering skills
*Ability to recognize where a line manager or a employee may need high touch support
Behaviors:
*Curiosity
*Employee Centric and Service Excellence mindset
*Ownership; end to end accountability for resolution
*Empathy
*Assertiveness and courage to challenge
Knowledge:
*Good understanding of HR Tools
*Knowledge of local and global policies, and the associated processes
*An understanding of policy intent with knowledge of when exceptions should be applicable
Start Something Remarkable
Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement. We enable Shell to operate in a global-competitive and ever-changing business environment.
A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.
We're looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds. If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
Shell is an Equal Opportunity Employer.
