Posting DateJan 16, 2020
Job Number20008222
Job CategoryHousekeeping & Laundry
LocationManila Marriott Hotel, 2 Resorts Drive, Manila, Philippines, Philippines VIEW ON MAP
BrandMarriott Hotels Resorts /JW Marriott
ScheduleFull-time
Position TypeNon-Management/Hourly
Start Your Journey With UsMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriottis part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Job Overview
·
Follows all
company and safety and security policies and procedures; reports any
maintenance problems, safety hazards, accidents, or injuries; complete safety
training and certifications. Ensures uniform and personal appearance is clean
and professional; maintain confidentiality of proprietary information; protect
company assets.
·
Follows Hazardous Material Management Program
procedures for handling and disposing chemicals, fertilizer, pesticides, blood
borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
·
Use proper equipment, wear appropriate personal
protective clothing (PPE), and employs correct lifting procedures, as necessary
to avoid injury.
·
Develops and
maintains positive working relationship with others; listen and respond
appropriately to the concerns of other employees. Ensures adherence to quality
expectations and standards.
·
Performs other
reasonable duties as requested by supervisors.
·
Answers and
coordinates telephone calls in the office. Attends to guest requests or
complaints and notify the concerned department or section head regarding the
issue.
·
Inventory
refreshment center, in-room accessories and promotional materials and replace
if required.
·
Use
computer and software programs to assign guest rooms to all attendants and
follow up to confirm that all attendants’ notes are relayed to management.
Prepare a listing of rooms to inventory each day, prepare a restocking cart,
and push the cart to the floors where rooms are ready to inventory.
·
Respond
to requests from guests and assign to the proper attendant. Communicate any
issues regarding the refreshment center operation with hotel management.
·
Fully
responsible in mini bar checking & posting, Must coordinate with mini bar
attendant for any consumption and restocking for mini bar supplies.
DUTIES & RESPONSIBILITIES
GENERAL:
Enter the building using the appropriate
entrance.
Always wear
the proper uniform and be well-groomed.
Clock in at
schedule time.
Must
be reliable; willing to work weekends, holidays and different shifts. Physically
fit and have the ability to bend, stoop and lift.
Complete
appropriate safety training and certifications to perform tasks.
Maintain an awareness of products
availability, product expiration dates, and inventory levels to prevent stock-out
situations.
Keep management informed of all
problems or unusual matters of significance with respect to the refreshment
center operation so corrective measures can be taken.
Follow up to confirm that all
attendants’ notes are relayed to management.
Any
and all assignments of Floor Supervisor, Assistant Executive Housekeeper or
Director of Sales must be followed through.
FLOORS:
Pick-up
room reports and keys to assigned areas daily. All keys must be signed for in
the key sign-out log.
Proceed
straight to the linen room, removing cart, which has been stocked the night
before, and start to make up rooms in your section.
Check
out will be done first; the only exception to this is a special request.
Continue
from room to room, being careful to observe all “Do Not Disturb” signs.
Record
actual status of the room and report mini bar consumption.
Proceed
immediately to Laundry if guest has item inside the room for laundry service.
Knock on guest room doors and announce
yourself as instructed.
Ensure all in-room accessories and
promotional materials are present and replace if required
Respond to requests from guests and
assign to the proper attendant.
If unable to accommodate a guest
request, contact management to resolve the issue.
ADMIN:
Prepare
the weekly fixed-staffed schedule, projected progress reports each week, time
cards.
Type
purchase order/s.
Prepare
red stickers for Housekeeping associates.
Prepare
payroll each week for DOS’s approval.
Administer
Lost and Found policy.
Synchronize each handheld computer
with software program at the end of the day.
Prepare a listing of rooms to
inventory each day, prepare a restocking cart, and push the cart to the floors
where rooms are ready to inventory.
Supervise
the daily Housekeeping procedures as follows:
Ensure
Platinum and VIP pre-blocked rooms are received from the Front Desk manager by
10:00 A.M. daily and assigned to the supervisors. Notify the Front Desk Manager
when ready.
Ensure
the daily discrepancy report is completed and distributed to the Front Office
Manager and Accounting department.
Monitor
the room availability report hourly. Advise supervisors when VR pool is on
critical level.
Run
the departure report daily at 12:00 noon. Verify the status of each room on
this list and report findings to the Front Desk.
Run
and prepare VD report for the preventive maintenance attendant at 8:00 A.M. and
1:00 P.M.
POLICIES
and PROCEDURE
Protects the privacy and security of guests and
co-workers.
Protects company tools, equipment, machines or
other assets in accordance with company policies and procedures.
Ensures uniform, nametags and personal appearance
are clean, hygienic, professional and in compliance with company policies and
procedures.
Maintain confidentiality of
proprietary materials and information
GUEST
RELATIONS
Anticipates guests’ service needs including asking
questions of guests to better understand their needs and watching/listening to
guest preferences and acting on them whenever possible. Addresses guests’
service needs in a professional, positive and timely manner
COMMUNICATION
Answer telephone using appropriate etiquette
including answering the phone within 3 rings, answering with a smile in one’s
voice, using the callers’ name, transferring calls to appropriate
person/department, requesting permission before placing the caller on hold,
taking and relaying messages, and allowing the caller to end the call.
Speaks to guests and co-workers using clear,
appropriate and professional language. Provides assistance to co-workers,
ensure they understand their tasks.
