Hotel General Manager - Madiun

Job Description:
Duties and responsibilities


Operations focused


Manage day-to-day operations of various hotels in a cluster and ensure great Guest Experience for anyone staying in the hotels. Drive profitability through streamlined operations, boosting demand through local channels, ancillary sources of revenue and seamless guest experience. Check regular stock levels & order supplies as needed Ensure all OYO Operational Procedures are followed strictly & promote these. Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs. Plan for emergency situations & dealing these with minimal cost impact- Water, Electricity, Staff Shortage, Laundry Unavailability & Shifting. Have in-depth understanding of Expense Management System & promote adherence to the set policies. Ensure that Cash Closing & Cash Expenses are properly managed & no delay/leakage occurs. Cross check the daily expenses occurred to ensure the budget guidelines are followed. Drive business growth


Ability to take and drive decisions across offline demand, Supply, CX with the right balance Develop a loyal customer base to drive walk-in revenue and help achieve P&L targets for the cluster. Manage regulations, community stakeholders and local social and political dynamics Promote food sales, upgrades & Offline sales. Take responsibility of the business performance of each hotel. Promote the use of suggestive selling techniques to sell room nights, increase occupancy & food revenue. Ensure quality standards to promote repeat business. People Management


Leadership, problem solving, communication skills to lead and manage a team of property managers as well as Flagship staff Maintain good relations with the guests and ensure that all they have a flawless stay while they are at the hotel. Take guest calls whenever addressed & ensure outstanding customer care. Respond to guest needs & anticipate their unstated ones. Strong Negotiation and deal closing abilities. Minimum Qualifications:

Strong analytical and planning skills; Good communication and presentation skills; Excellent problem-solving skills;