Healthcare Service Specialist

Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers. As a Healthcare Service Specialist , you will assist patients with their inquiries, set up appointments, and perform general tasks.
This is a full-time role , on a US shift and on an Onsite (Cebu-based) work set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES: Receive incomings calls from customers and assist them with their needs Assist in setting appointments for patients and double-check appointment confirmation Gathers information related to customers concerns and provides appropriate resolution Open and maintain customer accounts by updating account information Escalate customer concerns that are critical or requires immediate resolution beyond agent capability Process orders and label faxes received electronically Call patients to update them with their upcoming scheduled procedures including clinical preparation QUALIFICATIONS: With BPO experience of at least 1 year in a healthcare account Experience in radiology accounts / digital imaging centers is a plus Experienced with appointment scheduling and back office is a plus WHAT'S IN IT FOR YOU? (Be part of a Dynamic US Team!) Full-time permanent position Competitive base salary with allowance 13th-month pay Paid Leaves and Service Incentive Leaves Health insurance with dental coverage upon regularization with the opportunity for additional 2 dependents Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, Bereavement leave etc.) Employee engagement activities, team outings, sports activities, and events Personal development and training opportunities (Offer package will be based on level of expertise)
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Apply now and be part of Tahche!