Head of Securities Services Client Billing Operations – Executive Director Philippines
Job Information Job Identification ******** Job Category Operations Management Business Unit Corporate & Investment Bank Posting Date 04/30/2024, 11:01 AM Locations Philippines Job Schedule Full time Job Shift Night Job Description The Client Revenue Operations teams are responsible formanaging the production of client billing, payment processing and receivables, in addition tosetting-up and managing the calculation, invoicing and collection of fee revenue across a range of Securities Services products, which include:Custody, Cash & Liquidity, Collateral Management, Accounting, Transfer Agency,Investment Analytics, Trust, Depositary, InvestmentMiddle Office Services, and Foreign Exchange, which are the products and services related to servicingassets for traditional and alternative funds . As the Head of Billing Operations within the Digital & Platform Services team for Securities Services, you will be responsible for leading a global team of approximately 130 staff based in Plano, TX and Manila, Philippines. Reporting directly to the Global Head of Client Account Services, your duties will encompass managing client billing production, payment processing, and receivables. You will also oversee the calculation, invoicing, and collection of fee revenue across various Securities Services products. This role provides an opportunity to cultivate a world-class team, represent the firm to external clients and stakeholders, and influence senior levels of the firm to optimize product and technology investment.
Job Responsibilities: Lead global operational deliveries and controls end -to-end toensure seamless delivery of client billing across Securities Services and Escrow Services businesses Develop a world class team through leadership excellence, attract talented staff, coach growing leaders, and implement targeted training programs Represent the firm to external clients/stakeholders in relation to service issues, change requests and regulatory programs, and in internal risk control governance meetings Oversee the function, and team members who collaborate directly with sales and client services teams, the Pricing and Billing product team, and line-of-business operations teams, to optimize revenue collection for the global Securities Services and Escrow Services businesses, and enhance standardization of billing process to improve quality, increase productivity, and reduce turnaround time Formulate and communicate a focused strategy, target operating model, resource capacity model and location strategy to create a high quality function that operates within budget and headcount constraints Lead change programs to instill continuous improvement in productivity, quality and timeliness of the service Influence at senior levels of the firm to optimize product and technology investment to improve the platform Represent the team at risk and control governance forums Maintain effective relationships with internal partners including: Client Services, Sales/Relationship Management, Product Management, Financial Controllers, Compliance, Risk Management and Controls Required Qualifications, Capabilities, and Skills: Experience managing relationships with senior stakeholders and building strong internal relationships across a global franchise Demonstrated leadership skills in developing a self-starting, proactive, execution/results led team Proven track record of managing large teams in a multi-national environment Strong verbal and written communication skills to enable concise executive messaging, formal escalation, and understanding of the team strategy at all levels of the organization Ability to identify issues and work collaboratively to recommend/implement solutions Adaptability to a fast-paced, constantly changing environment; react to high pressure situations in a professional manner Demonstration of strong controls background and ability to enhance end-to-end operating models Experience of managing a distributed operating model across matrix reporting lines Proven track record in managing large business transformation projects Ability to manage client interactions; preferably with direct client management experience Preferred Qualifications, Capabilities, and Skills: In depth experience of the Financial Services industry (Securities Services and/or Markets experience desired) About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
