Head of Ecommerce Operations (Warehouse and Fulfillment) Warehousing, Storage & Distribution (Manufacturing, Transport & Logistics)
Flywheel SEA (formerly known as Intrepid Group)
Flywheel SEA ( an Ascential company ( is a leading regional Digital Commerce Services Provider in South East Asia (SEA). We offer end-to-end omni-channel Digital Commerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active digital commerce service which is enabled by our strong team, and our advanced marketing and tech capabilities.
Ascential Group
Flywheel SEA is proud to be a part of Ascential Digital Commerce ( a global leader in information, analytics and digital commerce optimization. Ascential delivers specialist information, analytics and digital commerce optimisation platforms to the world's leading consumer brands and their ecosystems. Ascential's world-class businesses improve performance and solve problems for our customers by delivering immediately actionable information combined with visionary longer-term thinking across Digital Commerce, Product Design and Marketing.
Flywheel SEA delivers omnichannel digital commerce services in SEA, powered by other Ascential Digital Commerce brands, including Yimian ( for Measurement and Benchmarking and Edge ( for Advisory. Together with its North America (NAM) counterpart Flywheel ( Flywheel SEA forms part of a unified, one-stop global digital commerce solution for our international clients.
With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange.
The Role As Head of Operations is the key point of accountability for facility operations with responsibility for performance in quality cost, customer service, and associate relations. This position oversees the management of all areas of the facility and directs activities so that approved products are shipped on-schedule and within quality standards and cost objectives. Head of Operations will build, develop and manage an operations leadership team capable of carrying out needed operations strategies and execution excellence.
Responsibilities Responsible for the development and formulation of long-and short-range planning, policies, programs, and objectives for the Brand's stock, inventory Develop the operating plan and establish procedures for maintaining high standards of operations to ensure that products conform to customer with quality standards and on time Review performance against operating plans and standards; provides reports on the interpretation of results and approves changes in direction of partner inventories Identify, recommend and implement changes to improve delivery and reduce cost. Drive a culture that emphasizes a "People First" environment, open communication, empowerment, recognition Initiate and coordinate major projects Understand profit and loss, accounting functions, and the relationship of operational activities and decisions. Negotiate agreements with vendors and collaboration partners. Who we look for – the ideal profile 7-10 years successful experience leading a large operations organization, especially from ecommerce corporate Demonstrated success in the management of people and very strong leadership trait Excellent written and verbal communication and presentation skills. Strong analytical, numerical, and reasoning abilities; problem analysis and problem resolution at both a strategic and functional level. Demonstrated success in the management of third-party providers in the areas of warehouse operations, value-added services, and transportation. Startup mentality: scrappy, creative, and constantly iterating to be best-in-class What we offer: Excellent and competitive compensation package Professional and open international working environment – culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere. You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges. Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties Your application will include the following questions:
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