Description Provide support for services specialized in SAP and SuccessFactors Systems and Solution landscapes. The Service Manager is responsible for supporting the Service Director in managing their service to ensure their consultants can successfully deliver high-quality implementations. The span of activities include, but not limited to, resource allocation, training, service delivery, quality assurance, and project financial adherence. Serve as an industry subject matter expert, manage client relationships and work on high-visibility projects.
Essential Functions
Manage a team of consultants with SuccessFactors and SAP knowledge in a common area.
Mentor consultants, conduct performance reviews and improve consultant performance.
Participate in the determination of how we implement modules, including presales documentation, discovery, and sizing.
Delivers SuccessFactors and/or SAP projects as a Subject Matter Expert, gathering and analyzing the clients’ Human Resources business requirements and objectives.
Configure and design the SF system configuration based on Human Resources best practices.
Maintain one’s own professional development including continuous learning of new lines of Human Resources business and SuccessFactors products/technologies.
Accurately track your own time and expenses.
Provide guidance that supports employee career development.
Perform other duties as assigned.
Essential Functions (Continued)
Required Qualifications
Bachelor’s degree in Information Systems, Information Technology or Business.
Associate/ Professional SuccessFactors certifications in two or more modules such as RCM, RMK, LMS, EC, or WFA.
3 – 5 years of SuccessFactors consultant experience.
3 – 5 years in a Human Resources and/or business role with experience in key HR functions.
2 – 3 years’ experience leading teams.
Desired Qualifications
Knowledge, Skills, and Abilities (KSAs)
Analytical and solution-oriented; ability to solve complex problems, provide detailed insight and constructive criticism into problems and complex situations.
Strong presentation skills; displays confidence and poise in formal speaking situations; creates effective and compelling presentations.
Excellent written and oral communication skills; expresses ideas and information in a clear and concise manner; tailor a message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener.
Attentive listening; gives people his/her full attention; uses paraphrasing and repeats things back to ensure understanding; allows people to finish their statements before responding or asking questions
Resolves conflict; builds consensus among individuals with different viewpoints; helps people find common goals and interests; finds mutually agreeable solutions to problems; addresses conflicts so they do not escalate into more major problems.
Assembling talent; actively works to recruit, hire, and retain high performers; constantly looks for talent to add to the organization; creates a challenging and rewarding work environment.
Developing Talent; invests time and resources into building capabilities of team members; helps people define career goals and establish development plans to achieve them; gives people constructive, developmental feedback and advice.
Knowledge, Skills, and Abilities (Continued)
Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals.
Setting a strategic vision; identifies and articulates the strategic goals and direction of the company, division, or group; establishes connections between short-term goals and long-term objectives/directions.
Driving continuous improvement; establishes methods to monitor and improve the performance of systems and processes.
Evaluate and implement ideas; defines requirements and resources needed to implement new ideas; approaches innovation with a practical, task-oriented mindset; converts ideas from general concepts into actionable plans.
Delegates responsibility and maintains objectivity; able to see issues from multiple perspectives; acknowledges and controls assumptions and beliefs that might influence his/her views.
Work Environment and Special Consideration
Works in a professional office and/or remote office environment.
Routinely uses standard office equipment such as laptops, phones, and headsets.
Competencies
Excellence
Respect
Collaboration
Integrity
Courage
