Job Description : J.P. Morgan Payments Liquidity Solutions and Account Services provides advanced solutions for clients to manage their global operating liquidity. Our product set operates globally in real-time to support our most complex clients as they manage their liquidity across legal entities, geographies, currencies and time-zones. Our product suite includes deposit, money market funds, cash concentration, notional pooling, virtual accounting, JPM Coin and ONYX products, e-wallet and embedded banking. Global Liquidity and Account Services (GLASS) Operations performs product set up, data maintenance, breaks investigation, inquiries management and reporting and transaction monitoring of cash concentration and investment products.
Job Responsibilities: Performs set-up, onboarding and maintenance of products into various systems and applications. Monitors completeness of transactions across various systems and applications Generates, analyzes and curates various reporting activities to both internal and external stakeholders. Conducts research and investigation to help resolve accounting breaks Performs research and investigation to answer inquiries from internal and external stakeholders Performs initiation of payments instructions for various business purposes. Monitors multiple workflow queues to ensure requests are actioned upon timely Initiates and leads proactive engagement with various stakeholders to resolve various problems and issues. Leads and supports product and system testing across various systems and applications Provides support and active engagement in various initiatives and projects. Escalates and highlights issues to senior leadership and relevant stakeholders in a timely and effective manner Actively supports and delivers team and organizational initiatives and projects Manages and facilitates meetings with stakeholders and partners Collaborates and partners with stakeholders to identify RCA and recommend solutions to issues and client requirements Provides support to management for administrative and adhoc deliverables Required qualifications, skills, and capabilities: Bachelor degree required, degree in Finance, Accounting, Economics or any Business-related courses is preferred but not required Has positive outlook, strong interpersonal skills, and a great collaborator Demonstrates strong analytical skills and excellent comprehension skills. Possesses training agility and displays resourcefulness and ownership in learning Is a quick-learner and highly adaptive to the ever-changing business culture and landscape. Detail-oriented, must have proven track record on quality of deliverables Has strong organization skills demonstrates competence on priority setting and task management while maintaining strong accuracy in a volume and deadline-driven environment Must have strong emotional and mental flexibility to effectively deal with pressure and stress Has a high degree of customer focus and follows through on commitments. Fluent in verbal, written and conversational English. Exemplifies corporate professionalism in all communications. Able to communicate and partner effectively with various individuals and teams across all levels within the organization. Proficient in MS Office: Excel, PowerPoint, Word.
