German Computer Hardware & Software Helpdesk - Muntinlupa City

Client Profile: This Company is the BPO operation of a well-known manufacturing company and supplier of engineering materials worldwide.

Position: German Computer Hardware & Software Helpdesk
Industry: BPO
Location: Alabang, Muntilupa City
Salary: P 65, 000 – 85, 000

Benefits:
HMO
13th month pay
Insurance
Retirement
Sick leave
Vacation leave
Government Mandated Benefits
Work Schedule: Night shift
Days Off: Saturday – Sunday

Requirements:
Preferably Non-Native German speaker
Can speak, read and write German
Proficient in English
Preferably Bachelor’s degree holder
IT and Helpdesk background is a BIG Advantage
Amenable to work in Alabang
Knowledge in computer hardware, software and network is a plus

Responsibilities:
Serve as the main point of contact for hardware, software and network issue of the company employees worldwide
Handle technical concerns and provide solution to reported problem
Escalate issue to second level of support if necessary
Track records of similar case encountered
Conduct research and training for end users

Recruitment Process:
Resume Screening
Offsite Essay Exam
HR Interview
Technical Assessment
Team Lead Interview
Manager Interview
Client Interview
Job Offer