We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid Job Description Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place. Why choose Manulife? Competitive Salary packages and performance bonuses Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) Retirement savings benefit Rewarding culture that values wellness and well-being Performance Bonus Global network of industry experts Extensive training resources Job Description: We're looking for a Fraud Analyst to join our Policy Admin services team at MBPS. In this role, you are expected to m onitor risk mediation, reporting, process enhancement, procedure administration, project management, and administration for Operations.
Have the skills and knowledge for the job? Learn more about the opening below! Key Responsibilities: Monitor the MBC-Intrerac email inbox and POS CPPs and take the appropriate action under each CPP Notification to cancel the client access cards that were compromised. Prepare application for write off in order to reimburse a client for fraud loss Investigate Interac Email Money Transfers (e-transfers), block transactions if confirmed as fraudulent or discount if legitimate. Review EFTs (funds being wired from a country into Canada) that are equal to or exceed $10,000 and within a 24-hour period. This could also be multiple wires totaling $10,000 within the 24 hour period. Create and file Fintrac Report for any reportable cases via FINTRAC website (FINTRAC - Financial Transactions and Reports Analysis Centre of Canada) in accordance with AML guidelines. File both reportable and non-reportable cases in Erase Case Manager. Work directly with business unit in response to issues and questions regarding fraud related processes Follow AML guidelines and ensure enhanced due to diligence is applied for Politically Exposed Person, High Risk Clients and Bank regulations Qualifications: College/University graduate preferably with a degree in Banking and Finance, Management, Internal Audit, or any business-related course Must have at least 2-3 years experience in fraud investigation. Work experience in bank operations is preferred but not required Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) M ust be amenable to work on shifting schedules (day/mid/night) due to 24/7 operations Good written and verbal communication skills Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact . We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.
We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.
We're proud of our accomplishments and recognitions. Recent awards include:
Best Place to Work in Asia-Pacific 2022 Best Place to Work for LGBTQ Equality 2022 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page. From there, you can sign up to receive job alerts.
Discover how you can grow your career, make impact and drive real change with our Winning Team today at .
