F&B Training Manager

Job Description:
The F&B Training Manager will provide all supporting training programs for all F&B outlet team members in order to enable them to perform their duties more effectively and to ensure the utmost culinary experience for the guests.


General Job functions


Initiates, coordinates, executes and follows-up on all training activities within all the F&B outlets; Maintains complete knowledge of all F&B services, outlets, services/ features and hours of operation; Updates training materials to make these more relevant to the needs of the organization; Conducts training and development programs for all team members on a regular basis; Develops internal training competencies and establishes training structure for on-the-job training that will support career development and advancement of team members; Coordinates with Human Resources in relation to the administration of employee performance reviews and identifies performance gaps that can be addressed by training; Creates and promotes a quality-focused approach to service within the Food & Beverage Outlets; Continuously identifies new ways of improving quality within the department; Reviews and analyzes guests’ feedbacks through monthly comment reports and Logbooks, and other internal audit records; Trains team members on Departmental Operating Standards (SOP’s); Works closely with the F&B outlet Managers to identify and grows high potential line staff, supervisors and Assistant Managers; Monitors the staff’s appearance, attitude and degree of professionalism to ensure their strict adherence to the company’s standards of quality service. Minimum Qualifications:
Minimum 3 – 5 years’ experience in the luxury hospitality industry with a minimum of 2 years in an F&B Excellent written/oral communication skills and interpersonal skills A high degree of professionalism, sound human resources management capabilities, business acumen, energy, creativity, leadership, a team player and determination Projects positive attitude, and outgoing personality Guest oriented Should be able to work long hours with minimum supervision Computer literate with working knowledge of Microsoft Office A confident and dynamic public speaker, able to communicate and interact effectively with all levels of an organization