F&B Assistant Shop Manager (Management Trainee)

Job Description:
Assist outlet manager in all areas of daily outlet operations and marketing assigned, accountable to the brand owners to deliver efficient and quality service. Keep brand owners informed of all issues and take prompt corrective actions or suggest alternative course of action whenever required. Perform daily outlet operation duties which includes serving customers, food preparation, cashiering and housekeeping duties Adhere strictly to company standards in all areas including appearance, operational processes and customer service, and assist the outlet manager in ensuring that the retail team adheres to it so as to deliver a consistently high quality of food and customer service Conduct inventory checks, estimate operating stock needs and work with commissary team to place orders and schedule delivery. Constantly review physical standards and conditions of fixtures and all brand collaterals displayed at outlets. Conduct routine hygiene checks. Ensure top customer service in all areas. Respond to complaints effectively and professionally and work with outlet manager to take immediate corrective actions. Take initiative to improve on processes to avoid similar complaints and educate the team to prevent future occurrences. Ensure proper security procedures are in place to protect staffs, customers and company’s assets Plan and manage shifts. Report manpower matters to brand owners for final decision making. Assist in development of employees through ongoing feedback, establishing performance expectations and conducting performance appraisals Minimum Qualifications:
Relevant experience in F&B and retail operations is a bonus Strong in operations and customer service Able to multitask with a strong sense of urgency and high efficiency Team-player Loves being in a vibrant environment, able to channel positivity and happiness to the team at work Strong willingness to learn and improve