Exchange Unified Messaging (Um) Analyst Up To 80K

**Responsibilities**:- Provide customer-facing product engineering support for Office365.- Provide real-time client support for faster resolution of cases.- Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.- As a knowledge champion, s/he is the focal point for communications, coordination, and overall adherence to the Microsoft Office 365 knowledge management program.**Qualifications**:- At least 2-3 years of professional IT experience or 3 years professional customer service/technical support work experience in BPO or related industry- With M365 skills and experience- Solid MS Exchange Skills- Solid SharePoint Skills- Solid MS Teams Skills- Communication skill should be at least B2 or higher- Amenable to a flexible work schedule, as the need arises**Good to Have**:- Any M365, MS Windows Server, Azure or Exchange Certification- Solid foundational knowledge on Windows, Mac OS, and other Office Apps- ITIL V3**What we offer**:- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment- Expanded maternity leave up to 120 days- Expanded paternity leave up to 30 days- Employee Stock Purchase Plan- Loyalty and Christmas Gift- Inclusion and Diversity Benefits- Night Differential- Allowances- Car and Housing Plan- Company-sponsored trainings upskilling, and certification- Flexible Working Arrangements- Healthy and Encouraging Work Environment**TERMS AND CONDITIONS****Additional Information**:The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.- Transcript of Records (TOR)- Diploma (for graduates only) and/or Certificate of Graduation- Certificate of Employment (COE) and/or SSS Employment History- Government Documents:- SSS ID and/or SSS Verification Form- SSS Statement of Account (SOA)- SSS Certificate of Contribution- Pag-IBIG Member's Data Record (MRD)- Philhealth ID and/or Philhealth Member Data Record (MDR)- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting you TIN and with BIR Stamped- NSO Birth Certificate**Salary**: Php28,000.00 - Php178,000.00 per monthSchedule:- 8 hour shift- Rotational shift