Company Overview:
BrainCX (BCX) is an Emerging Technology (EmTech) Accelerator dedicated to assisting prominent brands in implementing digital transformation strategies. As a thought leader in integrating Generative AI (GenAI) with Human Intelligence (HI), we focus on modernizing technology, optimizing processes, and integrating GenAI solutions. Our expertise in the Contact Center services industry provides substantial cost savings and equips companies to thrive in a digitally transformed environment. In collaboration with a leading North American healthcare provider, we are seeking highly skilled Enrollment Specialists to join our team in Pampanga. This hybrid role offers the flexibility to work both remotely and onsite, emphasizing professional development, team bonding, and direct collaboration. Job Description: As an Enrollment Specialist at BrainCX, you will be integral in supporting our partnership with a prominent North American healthcare provider. This hybrid role, based out of our Pampanga office, requires you to facilitate the insurance enrollment process for clients in North America. Leveraging BrainCX's advanced technological platforms, you will handle inquiries, assist with enrollment forms, and provide personalized guidance to ensure a smooth and efficient process. This role requires effective communication skills, empathy, and a strong understanding of insurance enrollment procedures enhanced by our GenAI-driven systems. Key Responsibilities: Assist clients with the insurance enrollment process using BrainCX technology, both remotely and onsite. Communicate effectively and articulately in English at a C1 level. Demonstrate empathy and understanding towards clients' needs and concerns. Ensure accurate and timely completion of enrollment forms and documentation. Provide support and guidance to clients regarding insurance coverage options. Collaborate with internal teams to resolve any enrollment-related issues. Participate in coaching, meetings, and team bonding activities onsite. Maintain confidentiality and security of client information. Personality and Skills Requirements: Must be confident and able to take initiative to resolve issues with minimal direction. Possess a learning personality, continuously seeking to improve performance and adapt to new challenges. Requirements : Residency in Pampanga or willingness to relocate. Graduated from a Top Philippines University where Spoken English communication was a priority. Fluent in English, with a C1 level proficiency. Minimum of 2 years of experience working for a healthcare or insurance client. Stable power supply and reliable internet connection for remote work. Quality noise-canceling headset. Quiet and private workspace at home suitable for remote days. Windows PC with minimum 4GB RAM, Intel 1.8 GHz processor, and 500 MB of free disk space. Separate 21 monitor if using a laptop. Windows 7 Professional or higher. Flexibility to work US business hours from 8 AM to 11 PM EST. Compensation: Salary ranges from ?30,000 to ?38,000 monthly, with opportunities for bonuses. Benefits: Competitive salary commensurate with experience. Exciting hybrid work opportunity combining home-based flexibility with in-office engagement. Opportunity for career growth and development within a supportive and collaborative team environment. Structured team bonding and professional development activities onsite. How to Apply: If you meet the requirements and are interested in this exciting hybrid opportunity, please submit your resume along with a cover letter highlighting your relevant experience and why you would be a great fit for this role. We are looking for the best of the best in Pampanga to join our team. Note: Only shortlisted candidates will be contacted for further assessment. Thank you for considering this opportunity with us.
