Engagement Associate

Conceptualize, plan and execute events promoting tutor satisfaction and retention
Manage inter-team collaborations for logistics, promotions, and inquiry handling
Provide tutor support by maintaining correspondence through various channels
Regularly coordinate with teams involved in tutor satisfaction to address the tutors' needs accordingly
Conduct tutor care activities to promote a good relationship between the company and tutors
Assist in facilitating various programs and manage projects to boost tutor satisfaction and retention efforts
Execute marketing campaigns to increase conversion and retention of tutors
A graduate of any 4-year course, preferably Human Resources, Customer Relations, or related
Fresh graduates are welcome to apply
Proficient in both oral and written English
Must be highly objective, patient, and have attention to details
Can meet deadlines, and follow protocols and guidelines
Should be target-oriented, hardworking, and able to multitask
Must have an outgoing and pleasant personality
1 year experience in Human Resources - Employee Engagement, Customer Service, or related
Proficient in MS Office, especially MS Excel