Eap Supervisor (Clinical Manager)

Key Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK• Responsibility for the line management of the TC's in UK / IRE and all related functions.• Support and guidance for clinical operational focus to the Senior Telephone counsellors.• Supporting the oversight of the day-to-day clinical operations of the service (Telephone counsellors/ STC/ relevant support to SR's) supporting clinical alignment within operations.Overview of EAP Supervisor Duties:• Line Management of Telephone Counsellors• Performance Management of Telephone Counsellors• Supervision of the team• Team Recruitment• Rota Management• Clinical Case Escalation***Educational Attainment - Masters in Psychology; License in Psychology***Leadership experience for at least 6 years; 4- 7 years Sup - 2-3 years into Leadership; 7-12 years - Manager - 2-3 Yrs team management• Knowledge of EAP services• Strong business acumen and professional presentation• Strong conflict resolution skills and customer focus • Strong written and verbal communication skills• Proficiency in MS Office applications• Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks• Proven ability to effectively communicate with all levels within the organization and be able to form effective collaborations with others