Eap Supervisor (Clinical Manager) Bpo

Overview of EAP Supervisor Duties:• Line Management of Telephone Counsellors• Performance Management of Telephone Counsellors• Supervision of the team• Team Recruitment• Rota Management• Clinical Case EscalationSkillsets Required/Qualifications• Active Mainland USRN License • Experience managing remote teams• At least 2 years of BPO Healthcare experience in a leadership role***Utilization Management (UM) experience for 1 year.***Educational Attainment - Masters in Psychology; License in Psychology***Leadership experience for at least 6 years; 4- 7 years Sup - 2-3 years into Leadership; 7-12 years - Manager - 2-3 Yrs team management• Knowledge of EAP services• Strong business acumen and professional presentation• Strong conflict resolution skills and customer focus • Strong written and verbal communication skills• Proficiency in MS Office applications• Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks• Proven ability to effectively communicate with all levels within the organization and be able to form effective collaborations with othersSG Level2727/28SiteQC; Taguig; Makati; Muntinlupa; CebuMakatiWork Setup/Shift ScheduleNight Shift; Observes US Holidays; HybridRTO; Shifting Schedule (24/7 operation); Observes US Holidays