Position: Digital Experience Designer – Senior Associate
Job Description
JOB SUMMARY KEY PURPOSE
A Digital Experience Designer is responsible for designing developing curating and integrating a customer experience with the digital technology that is available in the market A Digital Experience designer also identifies customer needs that would add value towards a customer to and help create an innovative digital solution for that specific need
JOB RESPONSIBILITIES
Duties and Responsibilities
Analyze and understand end to end business processes including technology used
Help client develop and evolve their digital experience strategy
Responsible for providing recommendations or acting as Subject Matter Resource SMR in Digital Transformation related projects
Communicate concepts and action plans crisply to sourcing provider business IT and division leadership
Provide support in gathering data and information to understand the processes and customer touchpoints through interviews and process walkthroughs with the client counterparts
Conduct research and collection of relevant information and knowledge from internal resources to provide value adding recommendations to clients
Supervise and guide staff in the preparation of management reports
Support Managers in proposal development
Attend meetings with clients to understand their needs and offer relevant insights and solutions
Attend and participate in internal trainings
Complete the required and assigned web based learnings
Prepare time reports in a timely manner
Develop positive relationship with peers supervisors and mentors counselors who can provide advice and support
COMPETENCY REQUIREMENTS
Education
Took up courses related to user interface user experience design Branding Marketing Customer experience
Relevant Experience
At least 3 years of work experience in digital transformation related projects as Digital strategy consultant or UI UX designer brand marketing exposure in product interfaces mobile applications IoT experiences and Digital Services
Certificates Licenses Registration
Certified User Experience Analyst
Core Competencies
Able to work effectively and efficiently in a team
Capable of producing quality outputs with minimal supervision
Able to meet tight deadlines and project timeline and is open to working beyond office hours
Able to provide quality outputs
Able to lead and coach his her teammates
Capable of reviewing output of staff
Flexible and is willing to work in client sites within or beyond Metro Manila and is open for secondment in other EY offices
Has good attitude towards work and has a strong desire to learn
Interested in pursuing a long term career in ITA practice
Functional
Project management skills
Able to organize project activities and schedules in line with the approach and methodology
Able to monitor the accomplishment of action items
Able to prioritize project activities and workload accordingly when deadlines are tight
Able to understand and plan for the client s expectations
Experience in working on projects utilizing Waterfall and Agile project methodologies
Able to respond promptly to all client requests while adhering to review procedures
Analytical skills
Experience customer journey mapping
Able to conduct business process reviews identify customer touchpoints and recommend improvement particularly on the customer experience
Able to integrate customer journey requirements to the overall requirements of projects
Understand how the overall customer experience can be delivered considering various customer touchpoints
Able to understand business problems identify customer experience needs and respond through innovative and practical solutions
Able to understand and convey business issues and technical concepts
Understands and is capable of performing data driven analysis and synthesis to draw insights profile of customer etc
Technology skills
Experience in the following tools UX Design Tools Sketch UXPressia Axure Adobe Creative Suite
Communication skills
Able to communicate effectively with client counterparts through structured questioning careful listening and delivery of fact based findings
Able to present project outputs in a synthed format and customized based on client audience
