Desktop Support Engineer - Fresh Graduate

WORK LOCATION: Mandurriao, IloiloDUTIES AND RESPONSIBILITIES:1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.2. Diligently attends to assigned tickets and provides support within the specified SLAs 3. Responsible with level 1 (phone & remote) & level 2 (on site) support.4. Regularly updates on the status of assigned service request or incident.5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned service request.6. Provides assistance to end-users on standard applications and specialized software.7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to the authorized person.8. Responsible in formatting/Cloning of PC, Desktop, Laptops9. Network connection configuration, testing and basic troubleshooting.10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/patches/virus updates)11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.12. Performs other relevant tasks that may be assigned from time to timePOSITION REQUIREMENTS/QUALIFICATIONS:1. At least a graduate of any four year computer course2. Amenable to the working schedule and location of the client company 3. With strong knowledge in operating system4. Knowledgeable in PC Troubleshooting