Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doingyour life’s best work.(sm)
Senior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers.
Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. *Employees in jobs labeled with ‘SCA’ must support a government Service Contract Act (SCA) agreement.
Primary Responsibilities:
Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership
Provide expertise and customer service support to members, customers, and/or providers
Identify and resolves operational problems using defined processes, expertise and judgment
Investigate claim and/or customer service issues as identified and communicate resolution to customers
Analyze and investigate
Provide explanations and interpretations within area of expertise
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Requirements:
Required Qualifications:
2+ years of client account management experience
1+ years of claims processing experience
Intermediate level of proficiency with MS Word and Excel
Preferred Qualifications:
Bachelor’s Degree
UNET, COSMOS, FACETS or NICE claims platforms experience
Project management experience
MS PowerPoint
Take the next step, online at: www.yourlifesbestwork.com
Careers with Optum.Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to doyour life’s best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Deputy Manager, Client Account Management, Account Manager, Claims, Claims Processing, Cebu City, Cebu
