ManilaWe’re an outsourcing provider with a difference—offeringclients flexible engagement models backed by our solid suite of shared support services. As a Customer Care Executive, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE
The role’s core function is to assist the company in processing and inputting data into Navision, Netsuite and other systems. Depending on the assigned priorities and assignments, below are the tasks that a data processor will do:
Process quotation requests from Imatech’s customers by inputting the requested items to the systems.
Send purchase quote inquiries to vendors via Imatech emailing tools.
Process the offers received from vendors and decide on the correct statuses based on the outlined procedures.
Enter Imatech’s offer thru customers’ portal, and send related documents thru templated correspondences.
Send status updates, rejection notices, confirmation messages to Imatech’s customers thru templated emails.
Process purchase orders by converting quotations or entering direct orders in the systems.
Send follow up to vendors regarding order confirmations and requests for earlier deliveries.
Communicate to Imatech colleagues in Netherlands whenever necessary.
Perform other related data processing tasks as instructed by your supervisor, Subject matter expert and clients accordingly.
A BIT ABOUT YOU
Experience in data processing
Excellent in customer service.
With excellent English communication – verbal and written
Good listening and organizational skills
Experienced MS Office Suite User (at least Outlook, Word, and Excel)
With a knack for multi-tasking.
Able to work under minimal supervision.
Adept in learning new workflows and tasks.
With working knowledge of CRM
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong CityÂ
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig CityÂ
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityÂ
We are open from Monday to Friday, 8am-4pm.
For faster processing, text: NONVOICE (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043
Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
