Coordinator, Operations (Data Analyst Contractor)
JOB SUMMARY
:
Responsible for the database coordination of agent documentation. Additional responsibilities include managing the custom proof process. This position also requires developing, supporting and maintaining relationships with internal departments, external customers. Work closely with supervisor to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers. Proactively analyze data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity. Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across data sets
ESSENTIAL DUTIES & RESPONSIBILITIES:
Daily reconciliation of accounts to the regulators' registration records
Closely work with agent partners to manage new account and renewal pipeline
Advanced excel skills
Detail oriented
Data Mining, Analysis, Report generation
Solid investigative skills with the ability to perform root cause analysis.
Call handling skills
EDUCATION REQUIREMENTS:
Level of Education:
(Place an "X” by all that apply)
Type of Degree:
(Place an "X” by all that apply)
High School Diploma or equivalent
Accounting
Liberal Arts
2 year college degree
Administration
Sales/Marketing
4 year college degree
Business
Public Affairs
Master's Degree
Computer Science
Communications
Ph D
Education
Science
J.D. (Juris Doctorate)
Engineering
Related Degree
Or Equivalent Experience
Finance
Other:
Other Advanced Education:
Human Resources
All certifications and other designations:
JOB EXPERIENCE:
At least 3 years' working experience in the same field
MINIMUM SKILLS:
Bachelor's Degree in any discipline is required.
Must have advanced knowledge in MS Excel for reporting and analytics
Demonstrated ability to organize and prioritize workload systematically in line with procedural expectations