Customer Support | Thai Speaking

Sitel Philippines is currently looking for awesome bilingual professionals that will provide the best customer service experience to our clients offshore. It is very much a specialized role with significant career prospects so if you speak a foreign language fluently, a career in bilingual customer service is for you.

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.

What we have to offer:

- 20% Night Differential
- Health Insurance for you and your dependents
- Rewards for top Performers
- Employee engagement and empowerment
- Career Growth and Development

We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience.

Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence.

Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency.

The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation.

Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment?

These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders...

You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.

For more information, please visit www.sitel.com.