Customer Support Specialist - Work From Home

Job Description:

DMCI is looking for a part-time Customer Support Specialist who can work from home in Cebu, Central Visayas, PH. As an Associate Level Customer Support Specialist, you will be responsible for providing top-notch customer service to our clients. This role requires a minimum of 4 years of experience in a customer support position.

Responsibilities:1. Handle customer inquiries and provide accurate, timely, and professional responses via phone, email, and chat.2. Assist customers with product information, orders, refunds, and any other issues they may have.3. Resolve customer complaints in a calm and diplomatic manner, aiming to achieve customer satisfaction.4. Collaborate with other departments to address customer concerns and escalate issues when necessary.5. Maintain detailed records of customer interactions and transactions.6. Identify trends in customer feedback and make recommendations for product improvements.7. Stay up-to-date on company products, services, policies, and procedures.

Requirements:1. Resourceful and motivated individual who thrives in a remote work environment.2. Possess emotional intelligence and strong persuasion skills to effectively communicate with customers.3. Excellent written and verbal communication skills.4. Ability to multitask and prioritize tasks effectively.5. Proficiency in using customer support software and tools.6. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits:1. Medical coverage to ensure your health and well-being.2. Dental insurance for comprehensive dental care.3. Remote work flexibility to allow you to work from the comfort of your home.

Working Environment:At DMCI, we promote equality and fairness for all employees. We strive to create an inclusive and supportive work environment where every team member can thrive and succeed.

Deadline to Apply:June 10, 2024

Equal Opportunity Statement:DMCI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.