Customer Support Specialist

Location:
, NCR
Category:
Customer Service
Employment Type:
Full time
Posted:
05.18.2020
Job Views:
1
The OfferJoin a startup that is open to flexible working options
A role that offers a breadth of learning opportunities
Be a part of a fun team and work culture

The EmployerOur client is a Fintech startup that provides an end-to-end payroll solution that is scalable to suit any organization. By eradicating the issues that come along with payroll, they allow companies to fully focus on business processes. With hundreds of companies using their services in the region, they are expecting to expand into Hong Kong, Singapore and Australia.
The Job
You will be responsible for :

Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
Working closely with internal stakeholders to solve client issues.
Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
Developing account plans to enhance service delivery.
The ProfileYou have at least 1 year experience including solid experience in a similar role within IT.
You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
You are a self-starter and demonstrate a high level of resilience
You possess strong analytical skills and are comfortable dealing with numerical data
You are adaptable and thrive in changing environments

Ref :02267051