Customer Support Specialist

Job Description:

As a Customer Support Specialist at Lazada Philippines, you will play a crucial role in ensuring customer satisfaction by providing prompt and effective support to our customers. You will be responsible for handling customer inquiries, resolving issues, and providing product information in a professional and courteous manner. In addition, you will actively contribute to improving customer service processes and procedures to enhance the overall customer experience.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer issues and complaints to the satisfaction of the customer- Provide accurate and detailed product information to customers- Collaborate with other departments to ensure a seamless customer experience- Keep detailed records of customer interactions and transactions- Identify and report trends in customer issues to management- Continuously improve customer service processes and procedures- Assist in training new customer support team members

Requirements:- Bachelor's degree in any field- 1 year of customer service experience- Strong communication and interpersonal skills- Motivated and confident personality- Ability to manage people effectively- Creative problem-solving skills- Ability to work in a fast-paced environment- Proficiency in Microsoft Office Suite- Willingness to work flexible hours as needed

Benefits:- Travel opportunities- Paid sick leave- Vision insurance

Working Environment:At Lazada Philippines, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work in a dynamic and innovative environment where your ideas are valued and your contributions are recognized.

Deadline to Apply:May 24, 2024

Equal Opportunity Statement:Lazada Philippines is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected regardless of their race, gender, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment without regard to any legally protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.