We are looking for an enthusiastic Customer Support Representative to join our productive team at airSlate in Philippines.
Growing your career as a Full Time Customer Support Representative is an awesome opportunity to develop useful skills.
If you are strong in teamwork, problem-solving and have the right experience for the job, then apply for the position of Customer Support Representative at airSlate today!
We're looking for a customer service driven IT Support Specialist that is passionate about finding solutions to difficult problems. You will work alongside other Support Specialists and report to the Support Manager. You must be efficient, detail-oriented and great at prioritization. To be successful in this role, you should also be a great communicator as you will be the first line of defense for our users' needs. Your typical day will start with US prime time and will be filled with monitoring a ticket/s hats/calls queue, ensuring we're hitting key metrics, and establishing our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Required skills
— Experience 1+ year in a Support Specialist position in IT company;
— Customer service skills and passion for helping others;
— Fluent English, excellent grammar and writing skills;
— Excellent communications skills;
— Technical background is a plus;
— Flexibility in work hours to accommodate the US market.
Will be a plus
— Knowledge of MySQL or other relational DB
— Experience with bug tracking systems (i.e. Jira)
— BA degree in Computer Science or Software Engineering
Tasks and responsibilities
— Resolving all types of support issues received via ticketing system, chat or phone;
— Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
— Support customers by providing helpful information, answering questions, and responding to complaints;
— Being the front line of support for clients and customers, helping ensure they are satisfied with products, services, and features;
— Manage large amounts of incoming inquiries;
— Identify and assess customers' needs to achieve satisfaction;
— Build sustainable relationships of trust through open and interactive communication;
— Meet personal/team targets;
— Follow communication procedures, guidelines and policies;
— Go the extra mile to engage customers.
We offer competitive compensation and benefits.
$600 - $800 a month
What we offer: Professional growth opportunities We love learning! For every team member, we cover professional development courses, conferences, literature, and English classes with native speakers so you can improve your skills or learn something new.
Compensation and benefits Our team members receive performance bonuses for their achievements, time, and effort. They also receive stock options, meaning they benefit when our company grows.
Open communication with top management At airSlate, we encourage every employee to share their thoughts, ideas, or concerns with our management team. If you wish, you can talk to our CEO, senior management, or team leads at any time.
airSlate Care We donate 1% of our time and resources to support and develop charitable projects.
It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalised as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.
Read our Recruitment Privacy Notice to Learn how we process your personal information. Benefits of working as a Customer Support Representative in Philippines:
? Learning opportunities
? Advancement opportunities
? Attractive package
