Customer Support Officer (Non Voice)

Provide customer service via email in relation to general administration support and follow specific policies and procedures to close out work requests.
Responsibilities
Process all emails related to product, process and policies and accomplish all reports as required by clients
Enters license information to the system and grants access while adhering to the DTP.
Performs moderately complex clerical, administrative and general office duties
Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
Enter data into systems and make updates, obtain quotations based on parameters provided by onshore partner while adhering to the guidelines
Qualifications
Basic knowledge on customer service
At least 6-12 months in a similar role is an advantage
Fresh graduates are free to apply
Preferably with BPO experience and shifting schedules
Amenable to work in BGC, Taguig
To fast track your application, you may visit our Recruitment Hub at 23rd Flr., Net Cube Bldg. 3rd Avenue Corner 30 St. BGC, Taguig.
We accommodate walk in candidates from Mondays - Fridays, 9 AM - 6 PM except Holidays. Be in corporate attire and bring 2 copies of your updated resume and a Valid I.D.
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Privacy Notice
Why do we collect your personal data? (For collecting personal data)It is important that QBE GSSC Recruitment collects, uses, processes and retains your personal information when it is reasonable and necessary.
In particular, we collect your information to enables us:To consider and evaluate your suitability for employment through screening and background investigation;
To communicate with you about your employment application; and,
With your permission, to inform and consider you for future job opportunities that may be of interest to you.
Number of Openings:
0
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.