Customer Support Associate - Remote Work

Job Description:

Silverworks is seeking a motivated and hardworking Customer Support Associate to join our remote team based in Cebu, Central Visayas, Philippines. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This is an entry-level position with no required years of experience, making it an ideal opportunity for individuals looking to start their career in customer support.

Responsibilities:1. Respond to customer inquiries and provide support via email, phone, and chat2. Resolve customer complaints in a professional and timely manner3. Assist customers with product information, order status, and general inquiries4. Process orders, returns, and exchanges accurately and efficiently5. Collaborate with other team members to ensure seamless customer service experience6. Identify and escalate issues to management when necessary7. Maintain customer records and documentation

Requirements:1. Motivated and hardworking individuals with a strong work ethic2. Excellent communication and interpersonal skills3. Ability to work independently and in a team environment4. Creativity and innovation in problem-solving5. Proficiency in Microsoft Office and customer support software6. High school diploma or equivalent

Benefits:1. Visa sponsorship for qualified candidates2. Joining bonus for successful hires3. Dental insurance for all employees4. Remote work opportunity with a flexible schedule5. Embrace creativity in a culture that values fresh ideas and inventive solutions.

Equal Opportunity Statement:Silverworks is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and supported.

Deadline to apply: May 24, 2024

If you meet the requirements for this position and are excited about the opportunity to work remotely for Silverworks, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.