Customer Support Assistant

Job Description:

SM Investments Corporation is seeking a passionate and resilient Customer Support Assistant to join our team in Taguig, NCR, PH on a part-time basis. As an Associate level role, we require a candidate with at least 3 years of experience in customer support or related fields.

Responsibilities:- Provide exceptional customer support through various channels including phone, email, and chat- Resolve customer inquiries and issues in a timely and professional manner- Collaborate with internal teams to escalate and resolve complex customer problems- Maintain accurate customer records and documentation- Assist in developing and implementing improvements to the customer support process- Stay up-to-date on company products and services to provide accurate information to customers- Handle customer complaints and provide appropriate solutions or alternatives- Uphold a high level of customer service and professionalism at all times

Requirements:- Proven experience in customer support or a similar role- Strong communication and negotiation skills- Ability to adapt to changing situations and problem-solve effectively- Passion for helping customers and delivering exceptional service- Resilient in the face of challenging customer interactions- Proficiency in Microsoft Office and customer support software- Ability to work well in a team and collaborate with colleagues- High school diploma or equivalent; Bachelor's degree preferred

Benefits:- Disability insurance- Profit sharing- Life insurance

Working Environment:At SM Investments Corporation, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a collaborative and inclusive work environment where employees are empowered to succeed.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement:SM Investments Corporation is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.