Customer Success Representative

Job Description:

Cropital is seeking a passionate and dedicated Customer Success Representative to join our team in Davao City, PH. As a Customer Success Representative, you will be responsible for ensuring the satisfaction and success of our customers through excellent customer service and support.

Responsibilities:- Manage customer inquiries and provide timely and accurate responses- Build strong relationships with customers to understand their needs and ensure their success- Assist customers in troubleshooting issues and providing solutions- Collaborate with internal teams to address customer needs and improve the overall customer experience- Conduct training sessions for customers to help them maximize the value of our products and services- Monitor customer satisfaction and gather feedback to continuously improve our offerings- Keep accurate records of customer interactions and transactions

Requirements:- Independent and hardworking personality traits- Strong emotional intelligence and leadership skills- Excellent communication and interpersonal skills- Ability to multitask and prioritize in a fast-paced environment- Proficient in Microsoft Office and basic computer skills- High school diploma or equivalent- No prior experience required- Must be located in Davao City

Benefits:- Paid Time Off (PTO)- Paid overtime- Paid sick leave

Working Environment:At Cropital, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a supportive and inclusive work environment where employees can thrive and grow professionally.

Deadline to Apply:March 19, 2024

Equal Opportunity Statement:Cropital is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.