Customer Success Manager (Nightshift) Bgc

Job Description :
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We are looking for a Customer Success Manager (CSM) to join our team. The ideal candidate will build strong relationships with customers ensuring successful deployment of products and services.
Responsibilities:
• Manage deployment, and product adoptions for customer accounts
• Develop and maintain long-term relationships with stakeholders within assigned accounts
• Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
• Plan and conduct on-boarding and training for new customers
• Closely manage and nurture accounts to identify and eliminate risk attribution
• Create and deliver monthly reports to highlight customer successes and provide ongoing recommendations for further optimization
• Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
• Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results
Requirements:
• Minimum of 3+ years experience and a proven track servicing strategic accounts
• Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS and audio video venders
• Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are required
• Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers
• CRM experience with Salesforce.com preferred
• Ability to deliver customized presentations and demonstrations via web conference
• BA/BS degree or equivalent work experience
• Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service
• Strong acumen of software industry
• Great interpersonal skills with a positive attitude