Job Description:
We are looking for a dynamic and experienced Customer Success Manager to join our team at Investagrams in Cebu, Central Visayas, Philippines. As a part-time Associate Level role, the successful candidate will be responsible for building and maintaining strong relationships with our customers to ensure their success with our products and services.
Responsibilities:- Develop and implement strategies to drive customer success, satisfaction, and retention- Onboard new customers, provide product demonstrations, and assist with any technical issues- Proactively reach out to customers to understand their needs and offer solutions to maximize their use of our services- Provide training and support to customers to ensure they are utilizing our products effectively- Collaborate with other teams such as sales, marketing, and product development to address customer needs and feedback- Analyze customer data and feedback to identify trends and opportunities for improvement- Create and deliver regular reports on customer success metrics and key performance indicators- Act as a primary point of contact for customer inquiries, issues, and escalations
Requirements:- 5 years of experience in customer success or a related field- Hardworking and resilient with a strong commitment to customer satisfaction- Innovative thinker with excellent emotional intelligence skills- Excellent communication and interpersonal skills- Proven track record of building and maintaining customer relationships- Bachelor's degree in Business, Marketing, or a related field is preferred
Benefits:- Parental leave- Dental insurance- Relocation allowance
Working Environment:At Investagrams, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, collaboration, and continuous learning to drive success for our customers and our team.
Equal Opportunity Statement:Investagrams is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
