Customer Success Manager

Job Description:
Deliver onboard training to new customers Operate as a point of contact for all matters specific to our customers, proactively respond to customer requests, complaints, and needs as well as issue escalations as needed Ensure the timely and successful delivery of solutions according to customer needs and objectives Communicate clearly the progress of daily/weekly initiatives to internal and external stakeholders Identify and grow opportunities within customer accounts and help with sales team to ensure growth attainment, conduct monthly meetings with clients to review services, resources, success and make recommendations Develop new business with existing clients and/or identify areas of improvement to exceed team sales quotas Collect information and materials needed for mailings and campaigns Build and foster relationships with customers Provide consultation on the development and improvement of clients marketing strategies via phone and email Recognize strengths and weaknesses with clients current marketing strategies and make recommendations for improvements Analyze client website landscape architecture and make recommendations for optimal performance (i.e. click through rate and conversation rate) Minimum Qualifications:
2+ years of telephone customer service environment, real estate / sales experience preferred 1-3 years of experience managing client relationships within a high-volume environment Online marketing industry experience preferred Certified Google Advertising Professional is preferred Digital marketing expertise with the paid search and organic search landscape (additional expertise with social and display preferred) Ability to multi-task, creative thinker, problem solver Must be amenable working in night shift Must be amenable to work in BGC