Customer Solutions Specialist

Job SummaryThis position is under the LexisNexis Risk Solutions Consumer Center. LexisNexis RiskSolutions is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data, and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy.Accountabilities- Data Entry/Data Validation via phone or fax- Provide documentation for data and processes performed, convey/communicate information by statement or suggestion- Directly impacts business through responsibility for quality services provided by self or others- Adherence to the corporate policy regarding authentication, data security and record retention- Navigate multiple systems and internal tools for research and documentation- Research any client issues and escalate to Supervisor if a larger issue is identified- Instill confidence in customers through problem-solving skills and stronger customer service delivery- Keep records of customer interactions and transactions, recording and details or inquiries, complaints, and comments as well as actions taken for reporting purposesQualifications:- Finished at least 2 years in college/associate degree holder- At least 1 year experience in BPO- Proficient computer skills with multi-tasking very important; specifically research and document customer inquiries- Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat- Excellent English written and verbal communication skills- Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience- Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints- Must be extremely adaptable and be able to stay focused- Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency1.855.833.5120Please read our