Customer Service - Telemarketer (Local)

-Manage large amounts of incoming phone calls.-Identify and assess customers' needs to achieve satisfaction.-Build sustainable relationships and trust with customer accounts through open and interactive communication.-Provide accurate, valid and complete information by using the right methods/tools.-Meet personal/customer service team sales targets and call handling quotas.-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.-Keep records of customer interactions, process customer accounts and file documents.-Follow communication procedures, guidelines and policies.-Take the extra mile to engage customers.